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Home > Ceiling Fan Learning Center > Frequently Asked Questions About Ceiling Fans > Frequently asked Questions About Manufacturers > About Casablanca

About Casablanca Ceiling Fans and Accessories

  • Casablanca World's Finest Ceiling Fans?
    The Casablanca collection represents the successful synergy of elegance, versatility, efficiency, endurance and comfort. Each ceiling fan is created with an eye for timeless design, assembled with care from high-quality parts and engineered for superior energy efficiency to be a classic fixture in a home is enjoyed for generations. Casablanca stands alone in its approach to the design, engineering and manufacturing of ceiling fans. They have made a long-term commitment to quality and invite you to compare the features of a Casablanca fan with any competitive product. Every detail is given meticulous attention – from design to components and manufacturing to ease of installation. Casablanca’s attention to detail adds value to every fan, providing unprecedented performance for the life of your investment.

  • Casablanca 120-Day In-Home Service, and 1-Year Parts and Electronics Warranty?
    Should your Casablanca fan not meet your satisfaction, they will send a trained representative to your home to service it. Simply call Casablanca at 1-800-714-0393 for referral to your Local Authorized Service Center. If In-Home Service is not available in your area, Casablanca offers pre-paid freight to make it easy for you to send the fan to the Casablanca Factory Service Center. It will be repaired and returned to you at no charge. This Warranty also includes a Lifetime Motor Warranty on ALL Casablanca fan motors, even on Damp- and Wet-rated models, guaranteed for life. Each fan also includes a one-year warranty on finish, component, parts, accessories, and electronics. With this extensive coverage, you can enjoy the beauty, quality, and performance of your Casablanca products for decades to come.

  • Where can I find a Casablanca Service Center?

  • Where can I find Manuals and Parts for my Ceiling Fan?

  • How do I re-program my control?
    Every remote control has a different type of setup required. If the instructions for your control system are not available please call 1-877-724-2326 to talk with a live ceiling fan specialist who can walk you through the set up process.

  • How come my blades don't match the hole pattern of my blade holders?
    Casablanca has two different types of blades – Standard and Badge. By chance you could have received the incorrect set of blades and have run into this problem. While this problem is very rare, it can still happen. If you purchased through us we’ll be glad to fix your problem free of charge!

  • I have a Pull-Chain controlled fan and I have no way of controlling my light fixture, what gives?
    Casablanca pull-chain fans include a separate pull chain for light fixtures, if you installed your fan previously and now have decided to go with a light fixture please call 1-877-724-2326 to order the extra pull chain to control your light fixture.

  • Where do I find the serial number or the model number for my fan model?
    All fans Casablanca designed within the last two years, the model and serial number are typically located on top of the fan body. If older sometimes the model number is shown on the bottom cap / bottom housing of the fan motor unit.

  • Can I order a new set of blades for my Casablanca fan?
    All Casablanca fans in which the blades are sold separately can be repurchased with a current or new finish. If the blades are included please reference the Manual and Parts information in finding the part number for your blades to be replaced. Note: Some fans / blades may have been discontinued and may not be available.

  • I broke the glass on my Casablanca fan, can I order a replacement?
    All Ceiling Fan parts are available from Blade Holders, Blades, Parts, and Glass. If the fixture is integrated or included with your fan please check the Manuals and Parts section to find the correct part number for your glass. If the light fixture was sold separately and added onto your fan and you do not have a model number please take a picture of the fan fixture with a brief description of the glass and E-Mail and we’ll be glad to help you with finding a replacement glass for your fixture. Note: Some glass / fixtures may be discontinued and may not be available.

  • What is the difference between the Casablanca XLP-2000/XLP Plus vs. Direct Drive motors?
    The XLP-2000 and XLP Plus motors are the highest quality motors in the industry. These motor types are distinguished with their Polyeurathane Flywheel technology; which gives the fan blades a sense of ‘float’. With exceptional performance and noise-free operation for the life of the fan.

  • Can I use both a remote control and wall control on a Z Model Casablanca Ceiling Fan?
    Every Z Model Casablanca Ceiling Fan comes with a wall control with the option of a remote control. These however do not work together.

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