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Home > Ceiling Fan Learning Center > Frequently Asked Questions About Ceiling Fans

Frequently Asked Questions about Ceiling Fans

About Remote and Wall Controls About Motors About Blades
About Downrods About Light Fixtures and Kits About Low or Sloped Ceilings
About Energy Efficiency Frequently asked Questions About Manufacturers About Fan Operation
About Our Shopping Cart


General Information / F.A.Q.

Remote / Wall Controls & Receivers
General Information
  • Wired Wall Controls (No Receiver)
    There are a few types of wired controls with no receivers. The most common are Single/Dual Slide Controls, or Rotary Knob Controls.
    • A Single Slide control will control ONLY the fan speeds, and requires a two-wire setup (One Hot – Positive, and One Negative/Neutral). The same as an on / off switch.
    • A Dual Slide control will control the fan speeds and light, and requires a three-wire setup (Two Hot – Positives, and One Negative/Neutral).
    • Fan Knob Controls are typically a two-wire setup. Unless they are equipped with a Light Slide Control, or Toggle Light Control. Then the control will require a three-wire setup (Two Hot – Positives, and One Negative/Neutral). Some knob controls come high amperage and can control up to 10 fans (fan speeds ONLY, no light).
  • Wired / Wireless Wall Controls (Receiver)
    Most Wall Controls with Receivers are wired. Wired wall controls require a two-wire setup and speak with the Receiver via Dip Switches. Dip Switches are tiny little switches (typically 4-8 switches with on/off abilities) within the Wall Control and often on the Receiver (unless the Receiver is a Learn-Receiver, where the Wall Control must be programmed or ‘burned’ into the receiver to speak with each other). The Dip Switches on the Receiver and the Wall Control must match each other in order for the fan to function. Wireless wall controls work in the exact same fashion, but require a tiny battery to operate. (Typically a 12 Volt A23 Battery, commonly found in local stores / hardware stores.)
  • Remote Control w/ Receiver
    Most Remote Controls with Receivers speak via Dip Switches. Dip Switches are tiny little switches (typically 4-8 switches with on/off abilities) within the Remote Control and often on the Receiver (unless the Receiver is a Learn-Receiver, where the Remote Control must be programmed or ‘burned’ into the receiver to speak with each other). The Dip Switches on the Receiver and the Remote Control must match each other in order for the fan to function. Most remotes require a tiny battery to operate. (Typically a 12 Volt A23 Battery, 9 Volt Battery, or Two / Four AAA Batteries. Commonly found in local stores / hardware stores.)
  • Receivers
    Most controls that speak to receivers function via Dip Switches (explained previously). Though, on the other hand, some Receivers are learn-receivers and require a specific command from the Remote / Wall Control to function. Every manufacturer has a different set of commands required for the receiver to listen. These commands will be explained further under the individual manufacturer F.A.Q.
  • Controls in conjuction with CFL Bulbs.
    Most controls come with a dimming function capability. While most light fixtures are transitioning or come with CFL (Compact Fluorescent Bulbs) these however do not having the dimming function capability and in conjunction with the controls that do may not work properly or have a slight hum noise, to the extent of burning out the receiver / computer board.

Frequently Asked Questions
  • My remote control is not working correctly? What should I do?
    Please check the following possible reasons & solutions: Check your batteries to see if they need to be replaced. Check the indicator light on the transmitter. Check the dip switches in both the remote and the receiver (if non-learn receiver) to make sure both are in the same position. If the switches are in the correct position and the remote is not functioning, the alternative cause could be the receiver in the fan. Check the wall switch by flipping it on and off, then retry.
  • I have a remote control fan and it turns on and off on its own. What could be wrong?
    The remote controls are designed to use radio frequency to control the fan and lights. The cause of your remote turning on and off on its own may be because it is picking up another radio frequency. They are designed to pick up any range up to 40ft. If you have multiple fans in your home using different remotes, you will need to change the individual remotes to different frequencies.
  • I have an older fan with a discontinued control system, and it is not working, what do I do?
    Most fans with older control systems that have been discontinued (parts, receivers, controls, etc.) need to be updated to a more current control system. If the fan has no separate receiver and the receiver is built into the fan, it is likely that it needs to be updated as well. For any further questions on upgrading to a new control system please call 1-877-724-2326.
  • Can my fan be reversed via Wall Control or Remote Control?
    Universal Control Systems do not include the reverse function. If your fan has a reverse switch on the motor housing then that is the only way to reverse the fan, via the switch. Otherwise, unless stated on the available control that’s included or the upgrades, the fan cannot be reversed via wall or remote control.
  • Can I use a remote control to control multiple fans?
    While it is possible to have a remote control multiple fans, it is not recommended. The frequencies can get blocked off and ideally un-sync the fans. For example - both fans are on high speed and you’re not close enough to both so one will stay on high speed and the other will change to the new speed pressed. Thus it is recommended to have one control unit per fan.
  • Can I use a wall control to control multiple fans?
    While there are many types of wall controls that control multiple ceiling fans. There are however, no wall controls that will control multiple ceiling fans with lights. If you have any questions on controlling multiple fans please call 1-877-724-2326 to speak with one of our ceiling fan specialists.
  • Can my wall / remote control dim my CFL Bulbs?
    Currently, we do not sell any type of CFL light fixture that is equipped with the dimming ability. If purchasing a control and you may be looking to switch to CFL bulbs, or vice versa then call 1-877-724-2326 to speak with a ceiling fan specialist and see which controls are available for CFL, Halogen, and Candelabra based type bulbs.


Everything Motors
General Information
There are a few types of motors. Only a few manufacturers in the industry carry the top-of-the-line motors and DC Motors. While all the rest have direct drive motors.
  • Top-of-the-line Motors
    • Casablanca XLP-2000 / XLP Plus – The leading motor type in the industry alongside the Emerson K55XL and the Fanimation FK2100. This motor type is distinguished with its Polyeurathane Flywheel technology; which gives the fan blades a sense of ‘float’. With exceptional performance and noise-free operation for the life of the fan.
    • Emerson K55XL – In 1986 Emerson introduced the top-of-the-line K55 motor with the Silent Rubber Hub becoming the industry standard for quiet and high performance motors.
    • Fanimation FK2100 – Following the Rubber Flywheel technology, Fanimation designed the FK2100 for optimal performance and lifetime guarantee.
    • DC Motor – The motor of the new era. This motor requires less electrical current by utilizing an internal array of magnets of opposing polarity. This magnetic field requires much less electrical energy to create the torque required to rotate the motor’s rotor. This motor type is virtually silent, while generating more power / torque than conventional ceiling fan motors and consuming less than 70% of the power.
  • Direct Drive (Motor Sizes)
    There is a few types of direct drive motors. The type of motor directly correlates with the size of the motors diameter. Direct Drive motors are the most common types of motors in ceiling fans. Large powerful motors consist typically of 200+ mm in diameter. Large motors consist typically of 188+ mm in diameter. Medium motors consist typically of 153+ mm in diameter, while anything below 153mm is considered a small motor.

Frequently Asked Questions
  • Fan Operation: Which direction settings should I use?
    Reverse during the cold season, and forward during the hot season. To know your fan is spinning it Reverse, it should be spinning clockwise. To know if your fan is spinning forward, it should be spinning counter-clockwise.
  • My fan is making a clicking sound. How do I make it stop?
    Check to see if a screw or nut is loose. Check the fan pole mounts to make sure it’s secured. Check the mounting bracket located under the canopy to make sure it’s secured to the junction box and ceiling. Make sure that all screwed and nuts are tightened.
  • My ceiling fan is humming and the motor is not spinning. What’s the problem?
    In this case, the capacitor in your ceiling fan has gone bad. The fact that it is making a humming noise is the fan is still receiving power but does not have the ability to spin with a bad capacitor. These parts are available for replacement, but any uncertified ceiling fan technician that opens the motor housing of your fan will cause the fan to void warranty. Another cause for this to happen is the control system for your fan may be the wrong type of system, thus causing the humming noise without the motor to spin.


Everything Blades
General Information
  • Blade Types
    There are a few types of blades and all vary from manufacturer to manufacturer. To get it out of the way - The blades we sell at CeilingFan.com are manufacturer specific (as in they only work with that specific manufacturers fans and from there are limited to which fans they work with). The types of blades are as follows:
    • Standard Blades – Standard blades are the industry’s staple blades. Typically these blades are press board and are lower quality. Though, most of our manufacturers offer higher end blades (some included in the base price) which are Real Wood, Furniture Grade Veneer – some even being 7-layered to not warp and last a lifetime.
    • Plastic ABS Blades – Plastic blades are often found on Contemporary / Modern styled fans, and Outdoor Damp / Wet Location Fans. Plastic is found on outdoor fans specifically to avoid warping to environmental conditions.
    • Metal Blades – Metal Blades are found typically on any Industrial or Heat Fan type. Not recommended for standard ceilings or home applications to where anyone can reach the fan.
    • Tropical Blades – Tropical blades have their up and down sides. While they look great aesthetically, some lack in terms of air movement in comparison to standard / plastic blades. When purchasing a tropical ceiling fan always make sure to check the CFM’s in the technical specs to make sure you’re getting the air movement you’d like. Note: Some Wicker blades allow air to seep through the blades as they rotate - often creating a noise from this effect.
  • Blade Spans
    Blade span is the measure of the diameter of a ceiling fan. From blade tip to blade tip. We have fans ranging from 20” to 84” for all different applications. From Laundry Rooms, Closets, Bathrooms, Garages, Storage Rooms, Guest Rooms, Bed Rooms, Living Rooms, Dining Rooms, Kitchens, Patios, Porches, Vaulted Ceilings, Cathedral Ceilings, and more. Blade span is dependent on room size. Typically a smaller fan is more applicable for a laundry room, or walk in closet. Mid-size fans may be best for smaller guest rooms, small kitchen areas. Larger fans for cathedral ceilings, master bedrooms, etc.
    • Small Blade Spans – We have ceiling fans ranging from 20” to 36” in diameter. These fans are recommended for small rooms and small compact areas. Such as Laundry Rooms, Closets, Bathrooms, etc.
    • Mid-Size Blade Spans – We have ceiling fans ranging from 40” to 48” in diameter. These fans are recommend for those who don’t want to go to the ‘standard’ size ceiling fans and would like to save a little space on the ceiling, or if the applications doesn’t call for a ‘standard’ size ceiling fan. Typically used in bed rooms, guest rooms, kitchens, storage rooms, or smaller patios and porches.
    • ‘Standard’ Blade Spans – Let’s use the term ‘standard’ loosely. It’s all about your preference. Ideally fans around the 50” to 52” are standard for bedrooms 10 ft. x 10 ft. or larger. Some may say the fan is overwhelming, and while that may be true they make a Mid-Size Blade Span for you! We qualify 50” to 56” in diameter to be ‘Standard’. As in this is the most Popular choice of blade span in the industry and the most widely used in many applications. Ideally when choosing a fan I would start looking for fans within this range then you can always adjust from here to better grasp what suits your application.
    • Large Blade Spans – We have ceiling fans ranging from 60” – 72” in diameter. Fans within these ranges are the most common of the larger blade spans, with some going over 72” but those applications are not too common. Larger fans definitely suit large living rooms, cathedral ceilings, large master bedrooms, etc. The difference in larger fans between the ‘standard’ blade span, typically start with the motor. The motor in a larger fan, well… is larger! The torque required to start up, and move the pitch of the massive blades call for the largest motors in the industry. If your large room is only equipped for one fan application, then this would be your choice. Otherwise it’s not unheard of people going with two ‘Standard’ size fans within a large room either.
  • Blade Pitch
    Blade Pitch is the angle at which the blade is positioned off of the blade holder. The lesser the pitch, the easier it is for the fan to spin. Ideally, a fan with a small blade pitch (10-13 degrees) will require a smaller motor to circulate the air. The smaller the pitch on a fan, the less air the fan is going to move. A fan with a larger blade pitch (14-20) requires a larger motor to circulate the air. The larger the pitch on a fan, the more air the fan is going to move.


Frequently Asked Questions
  • How many blades are best?
    Dynamically three blades are best. But when choosing the three blade route it is typically harder to balance, and some of the time you may get a wind chop. The more Popular choice would be five bladed ceiling fans.
  • Is it possible to purchase one blade replacement?
    As far as replacement blades go, they are sold in sets of 5. Or dependent on which fan, sets of 2, 3, or 4 blades. They are sold in complete sets. Each set is balanced to each other for less chance of wobble.
  • The Blades I ordered don’t look exactly as I seen them online. Why is there a difference?
    Due to the nature of the materials and the hand-crafted / automated processes; stain, color, texture and shading will vary. Also depending on your computer monitor and graphic cards settings, some computers may view the colors differently.
  • Can I stain / paint my own set of blades?
    While this is possible, it is not recommended. Each set of blades are specifically balanced for the ceiling fans they work with. By staining or custom painting your fan blades puts your ceiling fan at risk of wobbling.


Everything Downrods
General Information
  • Downrod Lengths to Ceiling Height
    While most fans come with an included downrod standard for an 8’ ceiling, this may not suit your application. Thus, each manufacturer offers select sizes of downrod and here is what we recommend to use at which ceiling height.
    • 8’ Ceiling – Standard Downrod (Included) unless the fan requires a 9’ or 10’ ceiling (fan specific).
    • 9’ Ceiling – 6” Downrod
    • 10’ Ceiling – 12” Downrod
    • 11’ Ceiling – 18” Downrod
    • 12’ Ceiling – 24” Downrod
    • 13’ Ceiling – 36” Downrod
    • 14’ Ceiling – 48” Downrod
    • 15’ Ceiling – 60” Downrod
    • 16’ Ceiling – 72” Downrod
    • 18’ Ceiling – 96” Downrod (Casablanca only)
  • Downrod Coupler
    A coupler is the joint in which two downrods can be connected together to further lengthen a downrod beyond what is sold individually. Each coupler is manufacturer specific as are the downrods.


Frequently Asked Questions
  • How low should a ceiling fan hang?
    Ceiling fans should not hang any lower than 7 ft. from the floor.
  • Can I purchase a custom size downrod?
    Downrods, if not threaded at both ends can be custom cut but cannot be purchased at a custom length.
  • Can I purchase any type of downrod for my ceiling fan?
    Most of all downrods are manufacturer specific and not likely to be found at local hardware stores. Some downrods can be used with other manufacturers but is not recommended. Some fans have exclusive downrods which may only be used with specific models of fans.
  • Wobbling & Your downrod. What could the problem be?
    Majority of our fans we sell have a hanging ball that goes into a bracket within the canopy on the ceiling. These hanging balls have a way they set within the bracket, and you need to make sure the hanging ball has ‘set’ into the bracket or else you may have a potential ceiling fan wobble on your hands.
  • How can I tell if my fan requires a 9 ft. ceiling or higher?
    Most fans that have and up-light or a large upper motor housing require a 9 ft. ceiling or higher. Please call our toll free number for more information. 1-877-724-2326 for U.S. customers, and 1-714-848-3445 for International Customers.


Light Fixtures / Kits
General Information
There are a few types of light fixtures / kits that are available. From Dome Types, Bowl Types, Single Lights, 3-4 Light Fitters / Adjustable Fitters, and Outdoor Light Fixtures. Some light fixtures are universal and can be mixed between manufacturers; however the shopping cart system does not allow this. Ideally if you would like to go this route we recommend you call our toll free number at 1-877-724-2326. As far as the light fixtures go, here are the following types:
  • Dome Lights Fixtures
    Dome light fixtures are very Popular with consumers who are trying to limit the depth or the length in which the light fixture hangs down as these types of light fixtures are more low profile than bowls or light fitters. Most Dome light fixtures come with Halogen bulbs, while some others come with Candelabra Base bulbs.
  • Bowl Light Fixtures
    Bowl light fixtures come in a variety of types and sizes. Some manufacturers sell the bowl separately from the fitter which gives consumers the option of going with CFL (Compact Fluorescent Bulbs) base or Candelabra Based Bulbs – while others sell the fitter and bowl inclusive. Some manufacturers also the ability to convert their bowl light fixture to an outdoor light fixture with the placement of a wet location plate, an example of a manufacturer who does this would be Emerson. Each bowl is limited to the color of finials (bottom cap) that are included, so be aware when purchasing what types of finials are included.
  • Single Light Fixtures
    Single light fixtures are typically seen are already lit applications where ceiling fan lighting is not priority lighting as single light fixtures are not typically high in wattage.
  • 3-4 Light Fitters / Adjustable Fitters
    3-4 Light Fitters / Adjustable Fitters are the common choice for consumers who like directional lighting with a good amount of wattage / light. Typically seen with 4-40 watt bulbs, 4-60 watt bulbs, or 4 CFL Bulbs. Also come with your choice of glass, which is sold separately.
  • Outdoor Lights
    Outdoor Light Fixtures are becoming increasingly Popular with people who have little to no patio / porch lighting. Mostly unique in their design, aside from the dome outdoor light fixtures that exist, these light fixtures are able to withstand the elements. Each light fixture varies from Damp to Wet rated. Damp location light fixtures are able to withstand light mists and must be under a covered area. Wet light fixtures are fully enclosed and are able to withstand rain and the ability to be cleaned with a hose. (Note: Make sure your fan is Wet Rated before you do this)
  • Things to keep in mind when selecting a light fixture!
    • When screwing in a halogen bulb make sure you do not do it with bare hands / fingers as the moisture and grease from your hands will affect the life of the halogen bulb.
    • CFL (Compact Fluorescent) Bulbs are not dimmable and it is recommended that you get the proper control system (non-dimming, or non-dimming switch) for this light fixture type.
    • Glass shades can be used on any type of 3-4 light fitter except for the Casablanca Socket-Ring Glass and Socket-Ring Fitters.
    • Adjustable 4 Light Fitters have the tendency to droop with heavier glass, if questionable please call 1-877-724-2326 and ask about our glass shades for your fitter choice and which will best work with your fitter.


Frequently Asked Questions


Have a Low / Sloped Ceiling?
  • Low Ceiling Adapter
    Low Ceiling adapters are available for every manufacturer, but not available for every fan as some cannot accept low ceiling adapters. All low ceiling adapters are different per manufacturer and can save you about 4-6” depending on which manufacturer it is. Ideally, unless stated otherwise, all fans come with a short downrod standard for an 8’ ceiling. Low Ceiling Adapters are not too common but definitely worth it if you need to save a few more inches on your fan. For more information on specific low ceiling adapters for manufacturers, check the Manufacturer section of our F.A.Q. If you have any more questions, feel free to give one of our ceiling fan specialists a call at 1-877-724-2326 with your ceiling fan needs.
  • Slope Ceiling Kits
    Slope Ceiling Kits are available for every manufacturer that we have available. Every manufacturer is different with the requirements of a sloped ceiling adapter being needed, and ideally many consumers that are hanging their ceiling fan on a sloped ceiling will think they need one – but the case in needing a slope ceiling kit is very rare. Most ceiling fans by default work with 29-32 degree slopes with the standard mounting bracket and canopy that is included with the ceiling fan. If you know your ceiling has a higher degree than this we recommend you call 1-877-724-2326 and speak with one of our ceiling fan specialists about your ceiling fan requirements.


Energy Information (Energy Star, Airflow, Electricity Use, Airflow Efficiency)
  • Energy Star
    Many fans with the Energy Star logo are all about the bang for your buck. Saving money over the years, while running your ceiling fan full time, part time, or purely seasonal. Energy Star qualified ceiling fans provide even greater energy efficiency than normal ceiling fans. Any fan that has the energy star logo and an included light fixture will be equipped with CFL (Compact Fluorescent) Bulbs. If the fan does not include a light fixture and you decide to go with anything but CFL Bulbs, energy star will not apply. So if interested in Energy Star ceiling fans, look for the logo! Or check out or energy star section here.
  • Airflow, Electricity Use, Airflow Efficiency
    Every fan under its Technical Specifications will have its CFM Ratings. ‘CFM’ stands for “Cubic Feet per Minute” and directly measures the amount of air moved at high speed. The higher the rating, the more air the fan moves.Eletricity Use is the wattage in which the fan uses. The Airflow Efficiency is the fan's CFM rating divided by the Electricity Use. For Example. If you have a fan with an Airflow of 5000 CFM, and an Electricity use of 91, then the fan will have an Airflow Efficiency of 54.9 per minute per watt at high speed.


Fan Operation / Shopping Cart Questions

Fan Operation F.A.Q.
  • How do ceiling fans help heat in the winter?
    Ceiling Fans can help heat during the winter with the use of its reverse function. The reverse function helps circulate the heat that rises to the ceiling by dispersing it alongside the walls and back around the room. To know your fan is spinning in Reverse, it should be spinning clockwise. To know if your fan is spinning forward, it should be spinning counter-clockwise.
  • Fan Operation: Which direction settings should I use?
    Reverse during the cold season, and forward during the hot season. To know your fan is spinning in Reverse, it should be spinning clockwise. To know if your fan is spinning forward, it should be spinning counter-clockwise.
  • I am missing parts. How do I replace them?
    Please call 1-877-724-2326. Some good information to have beforehand would be the fan Manufacturer, Model Name, Model Number. Model Numbers are typically found on top of the motor housing. If none of this information is available please take a picture of the ceiling fan and e-mail webmaster@ceilingfan.com. Note: We do not carry parts for Hampton Bay or Harbor Breeze.
  • Can you send me a catalogue and price list information?
    The simple answer is no. All prices are listed online and are not to be e-mailed to consumers. Catalogues are strictly for brick-and-mortar businesses.
  • My fan is making a clicking sound. How do I make it stop?
    Check to see if a screw or nut is loose. Check the fan pole mounts to make sure it’s secured. Check the mounting bracket located under the canopy to make sure it’s secured to the junction box and ceiling. Make sure that all screwed and nuts are tightened.
  • My fan sounds like it is grinding or humming. What is wrong?
    Check the wall switch to see if there is a regular light dimmer on the wall. This may create restrictive power to the fan causing the motor to not operate properly.
  • Do you ship worldwide?
    We do ship worldwide. As far as payment methods go, Wire Transfer is definitely recommended over any other payments as far as ease of the process. If you have any questions about worldwide shipping, international orders, or international payment methods give us a call at 1-877-724-2326, or send us an e-mail to webmaster@ceilingfan.com.
  • Do you carry any 220 volt AC Fans?
    We have two manufacturers that carry 220 volt fans. Fanimation 220 volt fans are available here and purchasable online. Modern Fan Company also carries 220 volt fans, which you can view their product line here; though Modern Fan Company does not currently sale 220 volt fans online, you must call 1-877-724-2326 to place an order for a Modern Fan 220 volt fan. Depending on the manufacturer some fans can be custom ordered to be 220 volt but only can be requested if the order is a bulk order. Call 1-877-724-2326 for details.
  • My fan is wobbling. What can I do to fix this?
    Check that the hanger ball (on the downrod) is locked into its slot in the hanger bracket. Also, check to ensure that each blade holder is screwed into the flywheel securely. If wobbling continues, try rearranging the blades around the flywheel.
  • Some Technical Specifications are missing for the fan I am interested in (Dimensions / CFM’s)?
    We provide the most current and up-to-date CFM’s and specifications for our fans. If the technical specifications or CFM’s are missing it is due to the manufacturer being unable to supply us that information.
  • How can I tell if my fan requires a 9 ft. ceiling or higher?
    Most fans that have and up-light or a large upper motor housing require a 9 ft. ceiling or higher. Please call our toll free number for more information. 1-877-724-2326 for U.S. customers, and 1-714-848-3445 for International Customers.
  • How can I tell if a ceiling fan is reversible?
    If the control included with the fan does not state it is reversible. Then call our toll free number and speak with one of our live ceiling fan specialists whether or not certain ceiling fans are available to reverse or not. 1-877-724-2326 for U.S. customers, and 1-714-848-3445 for International Customers.
  • Why is there such a large cost difference in between fans? They look the same!
    While each manufacturer differs, each fan within a manufacturer differs as well. High end fans typically use quality parts, high end motors to larger sized motors which move more air, motor housings are a die cast metal instead of a stamped metal, blades are made of high quality furniture veneer layers in comparison to particle board. While this information is not conveyed via text, it definitely is represented in the price. You get what you pay for.

Shopping Cart Questions
  • Do you ship or sell to Canada?
    Currently our shopping cart system does not allow orders to be processed for Canadian customers. If you are interested in a ceiling fan and would like to purchase, please call 1-714-848-3445.
  • Do you ship or sell to International Customers?
    Currently our shopping cart system does not allow orders to be processed for International customers. If you are interested in a ceiling fan and would like to purchase, please call 1-877-724-2326, 1-714-848-3445, or e-mail us at sales@ceilingfan.com and one of our ceiling fan specialists will be glad to help you through your purchase.
  • How come I cannot order a low ceiling adaptor, slope kit, downrod coupler extensions, accessory chains, finials, etc. through your shopping cart?
    Low Ceiling Adaptors, Slope Kits, and Downrod Coupler Extensions are application specific and we would like you to speak to one of our live ceiling fan specialists in the ordering process of these items. Accessories are not currently sold via our shopping cart and will be available in the near future. If interested in purchasing accessories such as chains, finials, medallions, etc. please call our toll free number. 1-877-724-2326 for U.S. customers, and 1-714-848-3445 for International Customers.
  • My purchase will not go through; it is giving me an error?
    Some transactions may trigger our Handling Filter. This happens if billing and shipping address do not match, billing address is incorrect, and the IP Address (your location) does not match the location of the billing nor the ship to address. If you come across an error please e-mail webmaster@ceilingfan.com your issue and one of our ceiling fan specialists will be glad to help you through the purchasing process.
  • I’ve received another e-mail that my order has shipped after I already have received my fans. What’s wrong?
    Sometimes when an order is shipped the system does not close the order and finalize it until a later date. So you will receive an e-mail stating the order has shipped, and sometimes at a later date you will receive another e-mail when the order has been completed in our system stating the order has shipped again. This is merely a duplicate of the initial order, not a duplicate shipment of the order.
  • Where can I see pictures of the options that are available for the product I am looking at?
    At the bottom of the product page you can view the ‘tabs’ and information as far as Controls, Blades, and Lights; as well as additional technical specifications. Controls have the information alongside; blades have the model information below each individual image. Lights is mostly a reference page as there are multiple light fixtures available, and if you hover over the images additional information is available as far as light fixture dimensions and bulb wattage.


Manufacturer Information / F.A.Q.s

Casablanca Ceiling Fans F.A.Q.
  • Casablanca World’s Finest Ceiling Fans?
    The Casablanca collection represents the successful synergy of elegance, versatility, efficiency, endurance and comfort. Each ceiling fan is created with an eye for timeless design, assembled with care from high-quality parts and engineered for superior energy efficiency to be a classic fixture in a home is enjoyed for generations. Casablanca stands alone in its approach to the design, engineering and manufacturing of ceiling fans. They have made a long-term commitment to quality and invite you to compare the features of a Casablanca fan with any competitive product. Every detail is given meticulous attention – from design to components and manufacturing to ease of installation. Casablanca’s attention to detail adds value to every fan, providing unprecedented performance for the life of your investment.
  • Casablanca 120-Day In-Home Service, and 1-Year Parts and Electronics Warranty?
    Should your Casablanca fan not meet your satisfaction, they will send a trained representative to your home to service it. Simply call Casablanca at 1-800-714-0393 for referral to your Local Authorized Service Center. If In-Home Service is not available in your area, Casablanca offers pre-paid freight to make it easy for you to send the fan to the Casablanca Factory Service Center. It will be repaired and returned to you at no charge. This Warranty also includes a Lifetime Motor Warranty on ALL Casablanca fan motors, even on Damp- and Wet-rated models, guaranteed for life. Each fan also includes a one-year warranty on finish, component, parts, accessories, and electronics. With this extensive coverage, you can enjoy the beauty, quality, and performance of your Casablanca products for decades to come.
  • Where can I find a Casablanca Service Center?
  • Where can I find Manuals and Parts for my Ceiling Fan?
  • How do I re-program my control?
    Every remote control has a different type of setup required. If the instructions for your control system are not available please call 1-877-724-2326 to talk with a live ceiling fan specialist who can walk you through the set up process.
  • How come my blades don’t match the hole pattern of my blade holders?
    Casablanca has two different types of blades – Standard and Badge. By chance you could have received the incorrect set of blades and have run into this problem. While this problem is very rare, it can still happen. If you purchased through us we’ll be glad to fix your problem free of charge!
  • I have a Pull-Chain controlled fan and I have no way of controlling my light fixture, what gives?
    Casablanca pull-chain fans include a separate pull chain for light fixtures, if you installed your fan previously and now have decided to go with a light fixture please call 1-877-724-2326 to order the extra pull chain to control your light fixture.
  • Where do I find the serial number or the model number for my fan model?
    All fans Casablanca designed within the last two years, the model and serial number are typically located on top of the fan body. If older sometimes the model number is shown on the bottom cap / bottom housing of the fan motor unit.
  • Can I order a new set of blades for my Casablanca fan?
    All Casablanca fans in which the blades are sold separately can be repurchased with a current or new finish. If the blades are included please reference the Manual and Parts information in finding the part number for your blades to be replaced. Note: Some fans / blades may have been discontinued and may not be available.
  • I broke the glass on my Casablanca fan, can I order a replacement?
    All Ceiling Fan parts are available from Blade Holders, Blades, Parts, and Glass. If the fixture is integrated or included with your fan please check the Manuals and Parts section to find the correct part number for your glass. If the light fixture was sold separately and added onto your fan and you do not have a model number please take a picture of the fan fixture with a brief description of the glass and E-Mail webmaster@ceilingfan.com and we’ll be glad to help you with finding a replacement glass for your fixture. Note: Some glass / fixtures may be discontinued and may not be available.
  • What is the difference between the Casablanca XLP-2000/XLP Plus vs. Direct Drive motors?
    The XLP-2000 and XLP Plus motors are the highest quality motors in the industry. These motor types are distinguished with their Polyeurathane Flywheel technology; which gives the fan blades a sense of ‘float’. With exceptional performance and noise-free operation for the life of the fan.
  • Can I use both a remote control and wall control on a Z Model Casablanca Ceiling Fan?
    Every Z Model Casablanca Ceiling Fan comes with a wall control with the option of a remote control. These however do not work together.

Emerson / Tommy Bahama Ceiling Fans F.A.Q.
  • Emerson Warranty?
    All Emerson fans, with the exception of Heat Fans, carry Limited Lifetime Motor Warranty. This warranty covers the motors and the other components and accessories of your Emerson ceiling fan against all defects on workmanship and materials. Please refer to your Owner’s Manual for details.
  • Where can I get Service for my Emerson Ceiling Fan?
    Carroll Parts can be reached at 1-800-654-3545.
  • Can I use one wall or remote to control two fans?
    Yes, you can. It is possible that fans will get out of sync with time as your body might block the signal to one of the fans. It is recommended to use a separate frequency control for each fan.
  • How do I re-program my control?
    Every remote control has a different type of setup required. If the instructions for your control system are not available please call 1-877-724-2326 to talk with a live ceiling fan specialist who can walk you through the set up process.
  • Can I use the Emerson Low Ceiling Kit / Close-to-the-Ceiling Downrod with a RCK55, RC212, or RC2818?
    Quite often people want the full function control system and would like their fan as snug as possible to the ceiling. While this application IS possible, it is however not recommended as it is very hard to piece these parts together to work properly. The downrod makes the canopy very snug and hard to work with in fitting the receiver together and could be problem some for installation. This is not recommended, and this setup can only be purchased via our toll-free number.
  • Can I order a new set of blades for my Emerson fan?
    All Emerson fans in which the blades are sold separately can be repurchased with a current or new finish. Note: Some fans / blades may have been discontinued and may not be available.
  • What is the difference between the K55XL vs. Direct Drive motors?
    In 1986 Emerson introduced the top-of-the-line K55 motor with the Silent Rubber Hub becoming the industry standard for quiet and high performance motors. Direct Drive motors do not utilize this technology, though there is a price difference in between the two types of motors we definitely recommend the K55XL.
  • Emerson EcoMotors? What are the benefits of going with an EcoMotor?
    Emerson’s new EcoMotor technology is the most energy efficient motor on the market. Up to 3 times more efficient than typical ceiling fan motors. The EcoMotor only uses 21 watts of energy, drives a higher degree blade pitch more efficiently, built-in 6 forward and reverse speeds with a proven design for reliable operation.
  • Everything St. Croix?
    The St. Croix is special. It’s canopy can slope up to 52 degrees. It is not light fixture adaptable. You can reverse both motors independently. Has optional straps that can be purchased call our toll free 1-877-724-2326 for more information.


Minka Aire Ceiling Fans F.A.Q.

Fanimation Ceiling Fans F.A.Q.

Monte Carlo Ceiling Fans F.A.Q.

Hunter Ceiling Fans F.A.Q.

Modern Fan Company Ceiling Fans F.A.Q.

Quorum Ceiling Fans F.A.Q.
  • Do you sell Quorum Lighting?

    While we do not have these items on our website they are still available for sale. Please call our toll free number for more information: 1-877-724-2326 for U.S. customers and 1-714-848-3445 for International Customers.


Large Order Questions Or Comments E-Mail
Kevin@CeilingFan.com

Ceiling Fan Sales Questions Or Comments E-Mail
Sales@CeilingFan.com

Website Questions Or Comments E-Mail
Webmaster@CeilingFan.com


CeilingFan.com

6948 Warner Avenue, Huntington Beach, CA 92647

1-877-724-2326 (Toll Free)

1-714-848-3445