|
|
Home > Ceiling
Fans > Return and Policies
RGA Procedures
and Policies
Click
here to print out a RGA form
Return Procedure
- Call
in to get authorization from your salesperson (special order items
are not returnable).
- Must
be within 30 days of receiving the package.
- Print
out RGA form and fill it
out so we know what to do with your package.
- A call
tag will then be issued and sent via postal mail, e-mail, or UPS pickup.
- Please do not attempt to return any packages on your own, it will
be refused, we will only accept call tagged packages for returns.
- Upon
receipt of your package, we will inspect and credit proper amount
back.
- Customer
is always responsible for shipping, so creditted amount back will
typically exclude initial shipping cost, and cost of call tag.
- Any
product installed is non returnable/ non refundable as we cannot resell
used products, so please make sure your order is correct before installation.
Damage during
shipping policy
We have a generous 48 hour window for you to claim
parts damaged through shipping. Please inspect your packages immediately
and notify your salesperson of any damaged pieces. We are unable to
honor any claims past this 48 hour period due to circumstances beyond
our control. This process uses the same procedure as the return procedure.
Warranty policy-If any part or fan fails during
the covered warranty period (please refer to manufacturer policies on
warranty duration).
- Call
in to notify your salesperson of product failure and to receive return
authorization.
- Print
out RGA form and fill it
out so we know what to do with your package.
- Call
tag will be issued and sent via postal mail, e-mail, or UPS pickup.
- Customer
is responsible for shipping product to us, and back to you therefore
you will be charged for the call tag, and shipment back to you before
product is released.
Friendly
FYI : Due to our large volume of shipments, we get better shipping rates;
which is why we'd issue the call tag on your behalf.
Incorrect Order
- Call
in to notify your salesperson of incorrect product received.
- Print
out RGA form and fill it
out so we know what to do with your package.
- Call
tag will be issued and sent via postal mail, e-mail, or UPS pickup.
- You
will have 2 options at this point:
- Place
temporary charge on your card for cross-shipping purposes
- Wait
for us to receive the product and correct one will be shipped.
***Unusual Circumstances***
Blemishes on ceiling fans
All the
ceiling fans we sell are brand new, not refurbished or reconditioned.
If there is a blemish on your ceiling fan, a replacement can only be
issued after our technicians physically inspect the fan. Please notify
your salesperson for more details.
Defective
Electrical Parts
In order to receive a replacement for any electrical
part, it must be accompanied by a receipt from an electrician or certified
installer. You may send the defective part back to us for our technicians
to test and based off their findings, we may issue a replacement.
Missing Parts
All of our ceiling fans are brand new, not refurbished
or reconditioned. If you're missing parts, please contact your salesperson
to get the correct parts shipped to you.
|