RGA Procedures and Policies

Return Procedure

1. Call in to get an authorization from your salesperson(s). (Note: Special Order items are NOT returnable.)
2. Must be within 30 days of receiving the package.
3. Print out a RGA Return Form and fill it out so we know what to do with your package.
5. A Call Tag will then be issued and sent via Postal Mail, E-Mail, or UPS pickup.
6. Please do not attempt to return any packages on your own, it will be refused. We will only accept call tagged packages for returns.
7. Upon receipt of your package, we will inspect and credit you the proper amount back.
8. Customer is always responsible for shipping. The credited amount back will typically exclude initial shipping cost, and cost of the call tag.
9. Any product installed is non-returnable / non-refundable as we cannot resell used products. Please make sure your order is correct before installation.

Damage During Shipping Policy

We have a generous 48 hour window for you to claim parts damaged through shipping. Please inspect your packages immediately and notify your salesperson(s) of any damaged pieces. We are unable to honor any claims past the 48 hour period due to circumstances beyond our control. This process uses the same procedure as the return procedure.

Warranty Policy

If any part or fan fails during the covered warranty period, please refer to manufacturer policies on warranty duration.

1. Call in to notify your salesperson(s) of product failure and to receive return authorization.
2. Print out RGA Form and fill it out so we know what to do with your package.
3. A Call Tag will be issued and sent via Postal Mail, E-Mail, or UPS pickup.
4. Customer is responsible for shipping product to us and back to you therefore you will be charged for the call tag, and shipment back to you before the product is released. Friendly FYI : Due to our large volume of shipments, we get better shipping rates; which is why we issue the call tag on your behalf.

Incorrect Order

1. Call in to notify your salesperson(s) of incorrect product received.
2. Print out RGA Form and fill it out so we know what to do with your package.
3. A Call Tag will be issued and sent via Postal Mail, E-Mail, or UPS pickup.
4. You will have 2 options at this point:
* Place a temporary charge on your card for cross-shipping purposes.
* Wait for us to receive the product and ship the correct one.

***Unusual Circumstances***
Blemishes On Ceiling Fans

All the ceiling fans we sell are brand new, not refurbished or reconditioned. If there is a blemish on your ceiling fan, a replacement can only be issued after our technicians physically inspect the fan. Please notify your salesperson(s) for more details.

Defective Electrical Parts

In order to receive a replacement for any electrical part, it must be accompanied by a receipt from an electrician or certified installer. You may send the defective part back to us for our technicians to test and based off their findings, we may issue a replacement.

Missing Parts

All of our ceiling fans are brand new, not refurbished or reconditioned. If you're missing parts, please contact your salesperson to have the correct parts shipped to you.