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Return Policies Detailed...
Updated Jan 2003
Please be sure to understand our policies before purchasing from us. If you have any questions regarding our policy, feel free to email webmaster.
Return Policy
Defective Merchandise:
In the unlikely event that you receive defective merchandise, you must receive a return goods authorization number from a Ceiling Fan .com associate, and items must be returned within 30 days of receipt. If merchandise is returned without a return goods authorization number it will be charged a 15% restocking fee. Merchandise must be returned and prepaid by the customer. We do not issue "Call Tags" for defective merchandise. Pending on evalutions of our authorized service technicians we will replace the product if defective.Inspect Your Merchandise:
Shipping charges are customer's(your) responsibility. Inspect packages upon arrival for damage. If there are any damages, refuse shipment and we will take care of replacing your order. Any damaged product discovered after receiving the package will be the customer's responsibility to ship back for replacement.Non-Defective Merchandise:
When no error was made on our part, you must contact a Cailingfan.com sales associate. We will, at our discretion, issue a returned goods authorization number. Merchandise returned without our permission, subject to our inspection, will be accepted for credit less a 15% restocking fee. Returned merchandise must be freight prepaid by the customer. All merchandise must be returned undamaged, unused, and in its original packaging. If merchandise is used or has been installed, there will be a 30% restocking fee.Custom Orders:
Orders on merchandise we don't stock are considered custom orders and are non-cancelable and non-refundable after 3 days from the time of purchase. There can be no exceptions to this rule.
Craftmade,Matthews-Gerbar, and Hunter are companies where any fan is considered Custom Order.Cancelled Orders:
If no portion of your order has shipped you may cancel your order within 72 hours of the time the order is placed. Cancellations may be made via e-mail or telephone.Payment: Full and Deposit
Full-
Payment is charged in full at the time the order is placed. If your merchandise is not in our stock a special order will be placed immediately, thereby guaranteeing the price you were quoted.
Deposit-
Some large orders may require substantial lead time and leaving a deposit will get the ball rolling. Deposits are 25% of total price and non-refundable. The full amount is due before any packages will be shipped.Policy Agreement:
You have up to the time you receive your package to dispute any of our policies. When you receive and sign for your package, if no dispute is emailed to webmaster@Ceilingfan.com, it is understood that you agree to follow our policies.
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